Although a Service Level Agreement contract wasn’t commonly used 20 years ago, a real boom came thanks to the development of the IT technologies. One of the most significant issues in any organization is when an application goes down. The application updates, network outages, human errors, or server failures may cause downtime. However, if the service is paid, any downtime is bad user experience.

Learn the reasons why your enterprise should sign a service level agreement with a company, which provides services to you.

1. Financial compensation.

The period of downtime is a parameter of the minimum acceptable percentage of time during which the company cannot perform the required services. In case the service is inactive more than the specified time, you’ll get the refund. The downtime indicator motivates the company to solve the issue as soon as possible. Be careful while signing SLA, as there may be reasons that are exceptions and are not considered as downtime.

2. Speedy support.

An SLA contains a particular parameter, which reflects the period within you’ll get support. It gives you a privilege, as customer support team will be speedy towards your tickets and will answer them first.

3. Improvements in customer service.

The company, which signs an SLA, is oriented to provide as qualitative service as possible. There is a parameter, which lets you get a bug fixing in a specified period. The advantage is that you are assured of having the issue solved quickly.

Conclusion provides SLA of 99.9% uptime, which means that if short branded links are unavailable for 3.75 hours in sum for one month, will refund $150.

Note: Only Enterprise Plan users may sign SLA.

Short links uptime was more than 99.9% during the last year. has failover in different Amazon availability zones, and team understands how important it is to keep your links working. With SLA, a financial responsibility inspires to keep short URLs available all the time.

What did you learn?

  • Why do you need SLA?
  • The advantages of Service Level Agreement.
  • for Enterprise users.
  • Contract SLA with

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