Chatbots: Improve Your Customer Service

customer service

Chatbots: Improve Your Customer Service

A chatbot is a software program that pretends to be a human when communicating with users in some messengers or a website. Chatbots help to automate tasks by working on a specific algorithm. They’re having a dialogue with the users, fulfilling their requests, answering some questions.

The way chatbots work is by using AI to study human communication to respond in a particular situation.

Lines of business to use a chatbot

Every day more and more areas are beginning to use virtual assistants.

  • Telecommunications. In this area, the chatbot reports the changes in a current price plan, helps to manage the user account and is used for technical support.

  • Finance. The most common scenarios for using a bot are — simplify transfers, exchange currencies, block or activate a card, and perform other additional functions.

  • Transport companies and tourism. Virtual assistants can significantly simplify the planning of the trip. They book and buy tickets, build a route map, provide an online registration.

  • Fashion and beauty. Bots provide high-quality and personalized content that will increase the attractiveness of the brand for potential customers.

Examples are a review of recent trends, item selection assistance, useful tips, catalogs provision, remaining goods, delivery supervision, and so on.

  • Restaurants. In the catering business bots can automate many processes. For example, make an order, book a table, order goods delivery and pay for it.

Bot's responsibilities

The Bot automates

The task of such a bot is to automate manual users’ actions. That’s useful when tracking parcels, ordering a taxi or checking the weather forecast.

The bot helps

The chatbot recognizes the clients’ requests and provides the required response without human help. If the request exceeds the bot’s knowledge, the client is switched to a manager who receives the full history of messages between the bot and a client. These chat options are relevant to the support services for answering the FAQ.

The bot searches fast

The bot is equipped with AI, which contains a vast number of questions and answers. Under these circumstances a bot looks for necessary information faster than a person. This is usually relevant to manage documentation in an insurance or law firm.

The bot orders

Such a bot quickly looks for the necessary goods and orders them via a messenger, not a website. This saves the client’s time because the bot performs a large number of tasks via the chat and then sends requests to the browser to finish an order. Such chatbots are usually used in booking tickets or accommodation.

The bot collects the leads

The bot collects information about whether the customers enjoy the service or not. Bot collects data about the user, product or service. By performing these functions, bots exempt managers from some routine work.

The bot entertains

The bot involves generating memes, conducting text games, quizzes and so on.

Chatbot for messengers help to keep in touch with customers, inform them about promotions, updates, and additional information, without falling asleep their mail boxes.

Great examples of bots are Siri, Google Assistant, and Amazon Alexa. The bot can extract contextual information such as location, and state information like chat history, or suggest appropriate solutions in a specific situation.


Chatbots allows you to increase the resource rating and the number of customers. A virtual assistant can answer the most common and one-type questions regarding delivery, payment, and so on. Chatbot is useful to make the business more interactive, paying attention to each client.

What did you learn?

  • What is chatbot?
  • How do chatbots increase conversion?
  • The importance of using short links and chatbots.

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